ITIL: Mapa de Procesos de ITIL
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ITIL® process management based on ITIL process templates: This is a recorded version of the free webinars on our web site. We introduce the ITIL® Process Map, a complete set of process and document templates for organizations or service providers that want to align their operations with IT service management best practice according to ITIL 2011. In the first part of the presentation we show you how to navigate in the ITIL® Process Map and what kind of detail you can expect to find in our reference process model.
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